ServiceNow Citizen Development Coach
Core
Mentoring and guiding business users (citizen developers) in building applications using ServiceNow's low-code/no-code capabilities while ensuring adherence to governance, security, and quality standards.
Role type
ServiceNow Citizen Development Coach
Builds
Low-code/no-code applications for business users
Domain
IT Service Management / Low-Code Development
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow low-code tools (App Engine Studio, Flow Designer, Integration Hub), IT governance frameworks (ITIL 4), CI/CD practices (GitHub Actions), Automated Test Framework, Scrum/Agile practices, Analytical thinking, Problem-solving
Preferred skills
Oil & Gas sector experience, Geoscience applications (Petrel, RokDoc)
Technologies
ServiceNow, App Engine Studio, Flow Designer, Integration Hub, GitHub Actions, Automated Test Framework
Responsibilities
Conduct onboarding and training sessions for citizen developers, Educate users on ServiceNow low-code tools, Ensure citizen-developed applications comply with organizational standards, Implement guardrails for security, data integrity, and performance, Review and validate citizen-developed applications for functionality and compliance, Use tools like Automated Test Framework for testing
Seniority
Mid-Senior, hands-on IC
