ITSM Business Analyst
Core
Design, build, and optimize data pipelines integrating ServiceNow CMDB and related modules into the analytics ecosystem to ensure reliable data for IT operations and reporting.
Role type
Data Integration & CMDB Engineer
Builds
ETL/ELT workflows, data models for CMDB entities, and governed data flows for IT operations and BI
Domain
IT Service Management (ITSM) / Data Engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SQL, Python, ETL/ELT development, ServiceNow CMDB data structures, ServiceNow Integration mechanisms, data modeling (star/snowflake schemas), cloud platforms (AWS/Azure/GCP)
Preferred skills
JavaScript for ServiceNow scripting, ServiceNow Discovery and ITOM processes, orchestration tools (Airflow, Azure Data Factory), cloud warehouses (Snowflake, BigQuery, Redshift, Azure Synapse)
Technologies
ServiceNow (Integration Hub, MID Server), SSIS, MSSQL, dbt, Python pipelines
Responsibilities
Design and maintain data integration pipelines extracting data from ServiceNow CMDB; ensure data quality and model CMDB entities; monitor and improve data ingestion sources; implement CMDB governance policies and data quality standards
Seniority
Mid-level, hands-on IC
