IT-Systemtechniker (m/w/d)
Core
Reliable technical contact supporting customers with targeted troubleshooting and precise documentation of service cases, both remotely and on-site, ensuring critical IT systems remain functional.
Role type
Field service IT system technician
Builds
IT lifecycle management services for critical systems in hospitals, banks, and airports
Domain
IT hardware maintenance and service
Deliverable
client delivery
Required skills
Hardware affinity, technical analysis and problem-solving, proactive maintenance solutions, cross-functional collaboration, independent work, customer-oriented approach, on-call availability
Preferred skills
IT-System Elektroniker or IT-Techniker training, long-term experience in the described field, knowledge of IBM, HP, DELL hardware, MS-Office, Class B driver's license
Technologies
IBM, HP, DELL, Sales Force, Field Service App
Responsibilities
Customer support in technical field service, troubleshooting and rectification of devices and IT systems in data centers, creation of detailed technical analysis at 1st to 2nd level, communication with customer technical contacts, detailed documentation of activities, execution of preventive maintenance, accompanying customer projects, participation in technical on-call services
Seniority
Mid-level, hands-on IC