Spezialist Systeme und Prozesse im Lesermarkt (m/w/d)
Core
Support the reader market in designing reliable, efficient, and future-proof customer-centric processes and systems.
Role type
Systems and Processes Specialist (Reader Market)
Builds
Customer-facing workflows, CRM systems, and data-driven solutions for the reader market.
Domain
Media / Publishing / Customer Experience
Required skills
Process optimization, CRM system management, data analysis, requirement gathering, stakeholder coordination, testing and validation, data quality assurance, project coordination
Preferred skills
Knowledge of digital business, experience with system changes and implementation phases
Technologies
CRM systems, dashboards, data selection tools (via careerplan.io/jobs/13884-346845-S-spezialist-systeme-und-prozesse-im-lesermarkt-mwd-at-verlag-nurnberger-presse-druckhaus-nu)
Responsibilities
Translate customer and usage data into new use cases and system adjustments; support daily operations with data selection, dashboards, and analysis; manage and develop systems and processes for the reader market; serve as central contact for CRM system inquiries and incidents; plan, execute, and document functional tests and updates; coordinate technical and functional topics with service providers; contribute to process optimization and documentation; ensure data quality and privacy-compliant usage; collaborate on cross-departmental projects and system transitions.