Consultant Kundenservice Firmenkundenportal und Online-B ...
Core
First point of contact for corporate customers regarding the OSPlus products (Online-Banking, Corporate Portal, Electronic Mailbox, Internet Branch), providing structured end-to-end support and conducting customer training.
Role type
Senior Customer Support Consultant (Banking IT)
Builds
Support services and training for corporate banking software solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer consultation, complex problem solving, analytical understanding, solution-oriented work, documentation creation, cross-functional cooperation
Preferred skills
Experience in banking, media, or IT fields
Technologies
Ticketing systems, Analytical tools
Responsibilities
Provide first-line support for corporate banking software, conduct end-to-end support via ticket system, perform specialized analyses, create and maintain customer documentation, deliver customer training and workshops, collaborate with application development teams