Lead Expert Kommunikationsdienste (m/w/d)
Core
Lead the Communications Services team, developing tailored solution concepts for complex customer issues and steering implementation to ensure optimal results for Sparkassen-Finanzgroup clients.
Role type
Senior IC Lead Expert Communications Services
Builds
Communication services, contact center solutions, and IP-based telephony strategies for the Sparkassen-Finanzgroup
Domain
Banking IT / Financial Services
Required skills
Strategic planning, solution architecture, regulatory compliance, cross-organizational project leadership, executive advisory, budget control, escalation management, IP networks, IP telephony, contact center solutions, AI strategy and implementation
Preferred skills
None stated
Technologies
IP networks, IP telephony, contact center solutions, AI tools
Responsibilities
Participate in the leadership team of Communications Services, analyze complex customer requests, coordinate cross-functional collaboration, identify challenges early, advise management on technical and strategic questions, plan and control budgets, handle critical escalation situations
Seniority
Senior, hands-on IC with leadership responsibilities
