Mitarbeiter Call Center / Kontakt-Center-Agent (m/w/d)
Core
Handling inbound and outbound calls for BMW, MINI, and ALPINA customers to manage appointments, resolve inquiries, and coordinate service schedules.
Role type
Customer service agent (call center)
Builds
Appointment confirmations, customer service interactions, and service scheduling for automotive dealerships
Domain
Automotive retail and customer service
Deliverable
client delivery
Required skills
Inbound and outbound telephony, customer qualification, CRM data entry, appointment coordination, MS Office proficiency
Responsibilities
Answering customer calls, contacting customers for appointment scheduling, documenting customer interactions in CRM systems, coordinating workshop and service appointments, providing administrative support to service teams