IT Service Management Configuration Manager (m/w/d)
Core
Designing and managing the enterprise-wide data model and Configuration Management Database (CMDB) to support automated IT processes.
Role type
Senior IT Service Management Configuration Manager
Builds
Configuration Management Database (CMDB) and unified data models for IT systems
Domain
Banking / IT Service Management
Required skills
IT Service Management process management, ServiceNow, Configuration Management Database (CMDB) design, ITIL, COBIT, project leadership, audit management
Preferred skills
Asset Management, English language proficiency
Technologies
ServiceNow
Responsibilities
Monitor and steer the Configuration Management process, Develop the process using ServiceNow, Design the enterprise data model and CMDB, Conduct audits and support inspections, Advise internal stakeholders and decision-makers, Monitor the process for optimization opportunities
Seniority
Senior, hands-on IC