Customer Care Engineer
Core
Customer Care Engineer bridging technical support and commercial sales to develop existing customer relationships and installed base.
Role type
Customer Care Engineer (Technical & Commercial)
Builds
Service contracts, maintenance, upgrades, and repairs for existing customer base
Domain
Industrial technology (dosing technology and water treatment)
Required skills
Technical knowledge, commercial acumen, customer relationship management, solution design, proposal creation, cross-functional collaboration
Preferred skills
Experience in after-sales services, ability to identify upsell opportunities
Technologies
Dosing technology, water treatment systems
Responsibilities
Advise customers on service and after-sales solutions; Identify and develop commercial opportunities within the installed base; Translate customer needs into technical and commercial proposals; Collaborate with service technicians and technical colleagues; Coordinate commercial agreements and technical questions; Identify recurring customer issues for process optimization