Consultor(a) Técnico(a) PL - Customer Support - Três Lagoas/MS
Core
Support and continuous improvement of service operations processes, including service orders, billing, fleet management, and field team resources for John Deere Forestry.
Role type
Senior operational process consultant (service support)
Builds
Operational efficiency, cost control, and service delivery quality for forestry operations
Domain
Forestry / Agriculture services operations
Required skills
Service order management, billing and invoicing control, fleet management, ERP systems, Microsoft Excel, operational process control, KPI reporting, stakeholder communication
Preferred skills
Post-sales and technical assistance experience, Power BI, process mapping and standardization, user training and support
Technologies
ERP, Microsoft Excel, Power BI
Responsibilities
Monitor service order flow from opening to billing; Manage fleet availability, maintenance, and costs; Control field tools and PPE; Generate managerial reports and performance indicators; Act as a reference for service systems and processes; Coordinate with field teams and commercial areas to resolve operational barriers.
Seniority
Mid-level to Senior, hands-on IC