IT Administrator (m/w/d) / 3rd Level Support
Core
3rd Level IT support and administration of enterprise IT environments, focusing on troubleshooting complex issues and managing software deployment.
Role type
Senior IT Administrator (3rd Level Support)
Builds
Stable IT operations and resolved support cases for enterprise clients
Domain
IT Infrastructure / Enterprise Support
Required skills
Matrix42 administration, Microsoft Intune management, AutoDesk ticketing system, complex IT troubleshooting, client and system-level problem analysis
Preferred skills
IT System Integration qualification, multi-year 3rd Level Support experience
Technologies
Matrix42, Microsoft Intune, AutoDesk
Responsibilities
Troubleshoot and resolve complex IT incidents at the 3rd Level, Administer and maintain Microsoft Intune, Manage software distribution via Matrix42, Document and process support cases in AutoDesk, Analyze and fix problems at client and system levels, Collaborate with other IT departments on complex technical issues
