Client Support Specialist, Pricing & Reference Data
Core
Provide analysis, checks, and monitoring for ICE Pricing & Reference Data clients globally, handling inquiries on market data, pricing valuation, methodology, and product troubleshooting.
Role type
Client Support Specialist (Financial Data)
Builds
Coherent information and analysis for a portfolio of top global clients
Domain
Financial Services / Market Data
Deliverable
client delivery
Required skills
Research, analysis, problem solving, troubleshooting, communication, critical thinking, call hosting
Preferred skills
Financial Services industry knowledge, ability to work under pressure, flexible shift availability
Technologies
Multiple data and evaluation tools and systems
Responsibilities
Research and respond to client queries via email and phone; Analyze valuation disputes and discrepancies; Troubleshoot technical issues; Interact with data, product, and operations teams; Identify trends to improve client experience; Track client questions and issues