Client Support Specialist, Pricing & Reference Data
Core
Provide analysis, checks, and monitoring for ICE Data Indices and Pricing & Analytics clients globally, handling inquiries on market data, pricing valuation, rebalancing, methodology, and product issues.
Role type
Client Support Specialist (Pricing & Reference Data)
Builds
Coherent information and analysis for a portfolio of top global clients
Domain
Financial Services / Market Data
Deliverable
client delivery
Required skills
Research, analysis, problem solving, troubleshooting, critical thinking, technical skills, multi-tasking, effective listening, verbal and written communication
Preferred skills
Ability to learn quickly, positive attitude, deep customer service orientation
Technologies
Multiple types of tools and systems
Responsibilities
Research and respond to client queries via email and phone; analyze valuation disputes and discrepancies; troubleshoot technical issues; interact with data, product, and operations teams; identify trends to improve client experience; track client questions and issues
Seniority
Individual Contributor