IT Support - Service Desk (m/w/x)
Core
Building and operating an internal IT Service Desk to handle incidents and service requests for company employees.
Role type
IT Support Specialist (Service Desk)
Builds
IT support services for internal employees
Domain
IT Operations / Service Management
Required skills
IT support experience, Windows OS, MS Office, client hardware, ticketing systems, monitoring tools
Preferred skills
Structured problem-solving, shift work flexibility, weekend availability
Technologies
Windows, M365, Ticketing Systems, Monitoring Tools
Responsibilities
Accept, qualify, and resolve incidents and service requests (1st/2nd Level); Troubleshoot and analyze issues in client, M365, and hardware environments; Monitor workstation systems and escalate according to rules; Maintain tickets, solutions, and workarounds in the ticketing system; Participate in rollouts, updates, and process improvements.