Consultant im Platform Management (m/w/d)
Core
Ensuring stable operation of the SAP, ServiceNow, and Microsoft system landscape through incident management, change implementation, and process optimization.
Role type
Service Management Consultant (IT Operations)
Builds
Stable IT service delivery for Bertelsmann Global Business Services
Domain
Enterprise IT Operations / SAP / ServiceNow
Required skills
Incident management, Change management, SAP module expertise (FI, CO, MM, SD, Concur), ServiceNow configuration, Process optimization, Documentation, Stakeholder communication
Preferred skills
ITIL framework knowledge
Technologies
SAP S/4 HANA, SAP ECC, ServiceNow, Microsoft, Concur
Responsibilities
Analyze and resolve incidents across SAP modules and ServiceNow; Implement changes and configurations with testing and documentation; Optimize business processes and system performance; Support internal customers with system and process inquiries; Create solution documentation and decision templates; Identify continuous improvement opportunities.
Seniority
Mid-level, hands-on IC