Service Transition Manager / System Administrator m/w/d
Core
Managing the setup, migration, and operational transition of custom software solutions (SaaS and on-premise) for enterprise clients.
Role type
Service Transition Manager / System Administrator
Builds
Custom software solutions for Digital Commerce and Customer Service (novomind iSHOP, iPIM, iMARKET, iAGENT, AI Platform)
Domain
Enterprise Software, Digital Commerce, Customer Service
Required skills
Linux administration, Java application operations, database management, IP telephony, virtualization and orchestration, scripting (Bash/Python), cloud administration (AWS/Azure/GCP), network analysis
Preferred skills
ITIL certification, project management, Git/GitLab, contact center experience, e-commerce experience
Responsibilities
Planning and steering transition projects including Go-live and Hypercare, resource management, risk management, test planning and execution, service deployment, knowledge management and SOP creation
Seniority
Junior to Senior levels available
