IT-Account Manager im Kunden- und Servicemanagement (w/m/d) an der Betriebsstätte Laatzen, Braunsc…
Core
Representing NOW IT GmbH to clients in the public sector, ensuring customer satisfaction and aligning client requirements with service portfolios without sales activities.
Role type
Senior IT Account Manager (Customer & Service Management)
Builds
Customer service relationships and project delivery for public sector clients
Domain
IT Services / Public Sector
Deliverable
client delivery
Required skills
IT services knowledge, project management, business acumen, ITIL basics, contract law basics, public sector requirements understanding
Preferred skills
Bachelor's degree in Computer Science, mentoring experience, high customer orientation, negotiation skills, excellent communication
Technologies
ITIL
Responsibilities
Lead client communication from requirement to solution, coordinate youth workforce (students, apprentices), lead or contribute to projects, track orders and measures
Seniority
Senior, hands-on IC