Service Desk Engineer (alle*)
Core
Internal IT support engineer handling incidents, service requests, and user assistance for client, server, and network environments.
Role type
Service Desk Engineer
Builds
Stable, secure, and high-performance IT processes
Domain
Healthcare IT
Required skills
IT service desk experience, system administration, network administration, hardware/software installation and configuration, IT documentation management, asset database management, MS Office proficiency
Preferred skills
ITIL knowledge, Jira proficiency, driver's license (Class B)
Technologies
Jira, MS Office
Responsibilities
Process and classify IT incidents and service requests, provide remote or on-site technical support to users, install and configure client hardware and software, maintain IT documentation and asset databases, support system expansions and new solution rollouts, contribute to IT service process optimization, implement preventive measures to reduce disruptions.
Seniority
Mid-level, hands-on IC