IT-Supporttechniker (m/w/d)
Core
First-line IT support technician handling ticket resolution, on-site hardware installations, and user account management.
Role type
IT support technician (Level 1/2)
Builds
Desktop workstations, network devices, and user access configurations
Domain
IT Infrastructure / Helpdesk
Required skills
Windows 10/11, Office 365, hardware installation, network basics, Active Directory, ticket management
Responsibilities
Troubleshoot and resolve IT incidents via tickets, phone, or on-site; Install and configure PCs, laptops, monitors, and printers; Manage telephony systems and DECT devices; Administer user accounts and permissions in AD or M365; Document incidents and update knowledge base; Assist in asset management and inventory.
Seniority
Junior to Mid-level, hands-on IC