Senior Manager IT Service / Managed Workplace / Cloud (m/w/d)
Core
Manage IT service providers and cloud service providers according to technical, commercial, and regulatory guidelines.
Role type
Senior Manager, IT Service & Managed Workplace
Builds
Managed Services including incident resolution and problem management for workplace operations
Domain
Banking / IT Service Management / Cloud Services
Required skills
ITIL, IT Service Management, Managed Services, Cloud Service Providers, Risk Management (3 Lines of Defence), Regulatory Compliance (BAIT/MaRisk, ISO 27001, DSGVO, BCBS239), Vendor Management, Project Leadership, Hardware Certification, Telecommunications Solutions, Microsoft 365, Service Management Tools, License Management
Preferred skills
Agile methodologies, Digital Workplace transformation
Technologies
Microsoft 365, Service Management Tools
Responsibilities
Steer IT service providers and cloud service providers; Oversee SLA compliance and conduct service meetings; Analyze risks in third-party management and information security; Advise on demand and deployment of IT solutions; Optimize utilized services and lead relevant projects