IT Specialist Backup & Virtualisierung |2nd Level Support (m/w/d)
Core
Admin and system administrator for customer infrastructures, handling configuration, documentation, maintenance, and incident resolution.
Role type
2nd Level IT Support Specialist (Backup & Virtualization)
Builds
Customer IT infrastructure stability and service delivery
Domain
IT Operations / Managed Services
Deliverable
infrastructure
Required skills
IT administration, backup solutions, virtualization, ITIL processes, helpdesk systems, remote support, incident management, coordination with partners and manufacturers
Responsibilities
Configure, document, and maintain customer infrastructures; act as the first technical contact for incidents (acceptance, analysis, resolution, coordination); ensure customer satisfaction through consistent service delivery