Support Agent (m/w/d)
Hybrid
Core
2nd-level support for warehouse management systems, helping customers optimize logistics processes and standardizing support workflows.
Role type
2nd-level IT support agent (logistics IT)
Builds
Standardized support processes and knowledge base for logistics IT systems
Domain
Logistics IT / Warehouse Management Systems
Deliverable
client delivery
Required skills
IT support, IT administration, hardware troubleshooting, Microsoft 365, Atlassian products (Jira, Confluence), ITIL 4 Foundation
Preferred skills
Degree in (Business) Informatics or equivalent, experience in IT support or administration
Technologies
Microsoft 365, Jira, Confluence, Remote tools
