Incident Specialist - Digital Learning Software (w/m/d)
Hybrid
Core
Support national and international customers with technical disruptions in digital learning software solutions.
Role type
Incident Specialist (IT Support)
Builds
Digital learning software solutions
Domain
EdTech / E-Learning
Deliverable
client delivery
Required skills
SQL, HTML, XML, CSS, Java, log analysis, error analysis, ticket management, root cause analysis
Preferred skills
Web application support experience, cross-functional coordination
Technologies
Jira, SQL, HTML, XML, CSS, Java
Responsibilities
Handle technical incidents for customers, prioritize and classify incidents, perform root cause analysis, coordinate resolution with development and hosting teams, maintain knowledge base
Seniority
Mid-level, hands-on IC