Conversational AI Engineer (w/m/d)
Core
Design, build, and maintain workflows for automated service inquiries and integrate them into a Voice-Engine using modern Large Language Models (LLMs) to understand customer intents.
Role type
Conversational AI Engineer (LLM & Voice)
Builds
Automated service bots integrated into a Voice-Engine
Domain
Customer Management, Conversational AI, Voice Technologies
Deliverable
production ML models
Required skills
Python, API integration, Prompt Engineering, LLM orchestration (LangChain, LlamaIndex), Conversational frameworks (Rasa, Dialogflow), Knowledge base integration, Performance analysis
Preferred skills
LLM development/deployment, Voice technologies (Speech-to-Text, Text-to-Speech)
Technologies
AWS, OpenAI, Anthropic, Hugging Face, LangChain, LlamaIndex, Rasa, Dialogflow
Responsibilities
Design and build workflows for automated service inquiries; Integrate LLMs to enhance customer intent understanding; Write, test, and optimize prompts for brand-aligned responses; Connect bots with internal knowledge databases; Analyze bot performance data to improve accuracy and CSAT.
