Service Specialist (m/w/d) – Video- & Unified-Communications-Systeme
Core
1st- and 2nd-level support for video and unified communications systems including troubleshooting, setup, maintenance, and monitoring.
Role type
support-level IC video and unified communications systems specialist
Builds
video conferencing and unified communications environments for internal and external customers
Domain
IT infrastructure, video conferencing, unified communications
Required skills
network technology (LAN/WAN, TCP/IP, DNS, DHCP, VLAN, VPN, Routing & Switching), video conferencing systems (Microsoft Teams Rooms, Poly, Cisco, Crestron), audio/video component troubleshooting, system monitoring, technical documentation
Preferred skills
Microsoft 365, Azure AD, Intune
Technologies
Microsoft Teams Rooms, Zoom, Webex, Poly, Crestron, Hummingbird, Teams Admin Center, Crestron XiO Cloud
Responsibilities
perform 1st- and 2nd-level support for video and UC systems, conduct remote or on-site troubleshooting and system diagnostics, support setup and maintenance of Microsoft Teams Rooms systems, monitor systems via monitoring platforms, analyze network and protocol topics, document work steps and maintain knowledge base, collaborate with internal colleagues, customers, and manufacturer support, support rollouts and upgrades of complex video and UC environments
Seniority
junior to mid-level IC