IT Helpdesk / 1st und 2nd Level Support (m/w/d)
Core
Providing 1st and 2nd level IT support, managing user accounts, and setting up workstations for employees.
Role type
IT Helpdesk / 1st and 2nd Level Support Specialist
Builds
IT support services, user account management, and workstation setup for internal employees
Domain
IT Infrastructure / Enterprise Support
Required skills
SCCM, Microsoft 365, Windows 11, Active Directory, Exchange Online, Microsoft Intune, ticketing systems, remote access, hardware configuration
Preferred skills
Experience in medium to large enterprise environments, project participation
Technologies
SCCM, Microsoft 365, MS Teams, Windows 11, Active Directory, Exchange Online, Intune, Defender
Responsibilities
Provide 1st and 2nd level support via phone, remote access, or on-site; handle support tickets in German and English; set up new workstations with OS images and configurations; manage user accounts, permissions, onboarding, and offboarding; support internal meetings and events; install and configure software; participate in IT projects
Seniority
Mid-level, 2+ years experience