IT 1st und 2nd Level-Support (m/w/d)
Core
Providing 1st and 2nd level IT support and customer service via hotline for business clients.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT services and support for business clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows 10/11, Windows Server, Microsoft 365, Active Directory, Exchange Online, ITSM/Ticket systems, Network troubleshooting (TCP/IP, DNS, DHCP, VPN, Firewall), Virtualization (Hyper-V, VMware), Backup solutions (Veeam)
Preferred skills
Driver's license Class B
Responsibilities
Accept and qualify incident reports via phone, email, and ticketing systems; Perform independent analysis, troubleshooting, and remote support; Install, configure, and maintain Windows clients, laptops, printers, and mobile devices; Manage users, groups, and permissions in Active Directory, Microsoft 365 & Exchange Online; Diagnose basic network issues and support Windows servers and virtualizations; Document tickets and contribute to internal knowledge bases; Escalate complex issues to 3rd level or external partners; Communicate clearly with business clients; Participate in IT projects and support process development