Mitarbeiter IT Service Desk (m/w/d)
Core
IT Service Desk specialist handling global user incidents, on-site support, and hardware/software maintenance.
Role type
IT Service Desk Technician
Builds
IT infrastructure and self-service support portals
Domain
IT Operations / Enterprise Support
Required skills
Ticketing systems, network administration, hardware and software management, Microsoft products, Citrix, Fortinet
Preferred skills
Self-service portal development, knowledge base documentation
Responsibilities
Triage and resolve global user incidents, install and maintain client hardware/software, support new IT solution rollouts, build self-service support portals, document solutions in knowledge bases
Seniority
Mid-level, hands-on IC