IT-Supporter (m/w/d)
Core
Providing immediate telephone support to customers, analyzing errors, and resolving technical issues directly or by escalating to internal teams.
Role type
IT support specialist (helpdesk)
Builds
Customer support services
Domain
IT services / Customer support
Required skills
Telephone communication, error analysis, problem-solving, technical troubleshooting, shift work
Preferred skills
SQL, networking, German (fluent), English (fluent), Russian (via careerplan.io/jobs/13644-217829-S-it-supporter-mwd-at-toolbox)