IT-Service-Desk-Mitarbeiter (m/w/d)
Core
Establishing and launching an IT Service Desk, handling software support inquiries via phone and email, prioritizing and documenting incidents, and maintaining a self-service portal.
Role type
IT Service Desk Specialist
Builds
IT Service Desk operations and self-service portal
Domain
IT Support / Internal Services
Required skills
Windows administration, Office proficiency, ticketing system management, incident documentation, self-service portal creation
Preferred skills
Problem analysis, incident management, problem management