Sachbearbeitung Kundenbetreuung (m/w/d) | Leipzig
Core
First point of contact for customers, ensuring high satisfaction and managing fleet management and leasing services.
Role type
Customer service specialist (fleet management)
Builds
Customer service tools and fleet management solutions
Domain
Automotive / Mobility
Deliverable
client delivery
Required skills
Customer relationship management, contract management, process optimization, digital tool support, MS Office, English (good)
Preferred skills
Automotive industry knowledge, interest in vehicles and mobility
Responsibilities
Serve as the primary contact for customers, maintain customer-specific conditions and contracts, support customers with daily business and contract adjustments, maintain digital customer and service tools, assist customers and drivers in using online tools, contribute to customer experience improvement measures, participate in the implementation of the current customer service strategy
