Fachkraft (m/w/d) im 1st Level Support
Core
First-line technical support specialist handling customer inquiries via phone and email for a digital services company.
Role type
1st Level Support / Helpdesk Technician
Builds
Digital services and applications for end-users
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
IT system troubleshooting, ticket management, technical documentation, customer communication, issue escalation
Preferred skills
English language skills, experience with mobile apps and websites
Technologies
IT systems, digital applications, mobile apps, websites
Responsibilities
Answering technical questions via phone and email, analyzing and documenting user issues, escalating complex problems to 2nd Level Support, tracking open cases, documenting solutions and recurring errors, communicating professionally with customers
Seniority
Entry-level to Mid-level, hands-on IC