Customer Service (m/w/d)
Core
Handling customer inquiries, orders, complaints, and service cases via phone, email, and other channels. (via careerplan.io/jobs/13643-3L_620568-S-customer-service-mwd-at-michael-page-gmbh)
Role type
Customer Service Representative
Builds
Customer service and order management processes
Domain
General business operations
Deliverable
client delivery
Required skills
Customer service, order processing, complaint handling, CRM system usage, MS Office, German (fluent), English (good)
Responsibilities
Answering customer inquiries via phone and email, Processing orders and handling complaints, Coordinating service and repair orders with internal departments, Updating customer master data in CRM, Tracking open cases to ensure timely resolution, Creating quotes and supporting sales administrative processes, Collaborating with sales, logistics, and technical teams, Optimizing internal service processes