Customer Service First Level Support (m/w/d)
Core
Handle incoming customer inquiries via phone, email, chat, and mail; analyze and resolve technical issues in the technology and telecommunications sector.
Role type
First-level customer support specialist
Builds
Customer support operations for a technology and telecommunications company
Domain
Technology and Telecommunications
Deliverable
client delivery
Required skills
Technical understanding, structured problem-solving, customer-oriented approach, communication in German and English (via careerplan.io/jobs/13643-3L_620025-S-customer-service-first-level-support-mwd-at-michael-page-gmbh)
Preferred skills
Experience in customer service or a comparable position
Responsibilities
Answer customer inquiries by phone and email; analyze and resolve technical problems; document requests and solutions in a ticketing system; escalate complex issues to second-level support; support customers in using products and services; maintain existing customer relationships; extend existing contracts through personal contact; clarify the value and added value of offers and products; communicate with customers via inbound, outbound, email, chat, and mail; meet customer expectations and address their concerns
Seniority
Entry to Mid-level