Mitarbeiter im Call Center (m/w/d) - Inbound
Core
Handling inbound customer calls, providing product and service advice, and managing customer inquiries and complaints.
Role type
Customer service representative (inbound)
Builds
Customer support interactions for a growing company
Domain
Customer service / Contact center
Deliverable
client delivery
Required skills
Communication, CRM system usage, MS Office, Data entry, Complaint handling, Documentation
Preferred skills
Customer service experience, Teamwork, Administrative support
Responsibilities
Answering incoming calls, Consulting customers on products and services, Recording and maintaining customer data in CRM, Processing complaints and service requests, Escalating complex issues, Documenting customer contacts, Supporting administrative tasks