Call Center Agent (m/w/d) im 1. Level Support
Core
Handling incoming customer and support inquiries via phone and email as a first-level support agent.
Role type
Level 1 support agent
Builds
Standard support solutions and ticket documentation (via careerplan.io/jobs/13643-1L_623523-S-call-center-agent-mwd-im-1-level-support-at-michael-page-gmbh)
Domain
Customer service / IT support
Deliverable
client delivery
Required skills
Phone and email communication, ticket system documentation, service level adherence, problem analysis, MS Office proficiency
Preferred skills
English language skills, technical understanding, process optimization
Responsibilities
Answering and processing customer inquiries, classifying issues, resolving standard requests, escalating complex cases, documenting steps, tracking open cases, supporting process optimization