Call Center Mitarbeiter (m/w/d)
Core
Handling customer inquiries via phone, resolving issues, and maintaining service quality for a growing company in Frankfurt.
Role type
Customer Support Specialist (Call Center)
Builds
Customer service interactions and data entry for internal systems
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
Phone communication, customer consultation, data entry, MS Office, structured work
Preferred skills
Prior call center experience, cross-functional collaboration, proactive communication
Responsibilities
Answering and processing incoming customer inquiries, documenting calls, escalating complex issues, conducting follow-up calls
Seniority
Entry-level to Mid-level
