Client Manager, APAC
Core
Partner with clients through the lifecycle to support their success and expansion of Symplicity solutions, acting as a trusted advisor for implementation and project delivery.
Role type
Client Manager (Account Management)
Builds
Client success, service delivery, and adoption of Symplicity higher education solutions
Domain
Higher Education / Student Success Technology
Deliverable
client delivery
Required skills
solution expertise, business acumen, analytical skills, problem solving, communication, project management, stakeholder management
Preferred skills
industry best practices knowledge, upsell/cross-sell identification, case study development, workshop facilitation, data analysis
Technologies
Symplicity systems
Responsibilities
Drive successful delivery and implementation of new services; Identify upsell and cross-sell opportunities; Lead efforts to turn around at-risk clients; Facilitate discovery workshops to document client requirements; Map solution capabilities to business requirements; Establish and track critical goals/KPIs with clients; Engage in day-to-day client communications to maximize experience.
Seniority
Individual Contributor