HEAD OF CUSTOMER SERVICE (M/W/D)
Core
Leading both project management and support teams across all software product lines to ensure smooth handovers and operational excellence.
Role type
Senior leadership, Head of Customer Service
Builds
Software solutions for waste and environmental management
Domain
Environmental technology / SaaS
Required skills
Team leadership, process optimization, operations management, data analytics, project management, technical understanding
Preferred skills
Experience in IT/SaaS, knowledge of automation and AI, stakeholder management
Technologies
Project management tools, support ticketing systems, data analytics platforms
Responsibilities
Develop processes from order to go-live, build scalable support structures, create transparent reporting on performance and revenue, drive automation and AI adoption, lead and coach project and support teams
Seniority
Senior, hands-on IC
