Customer Success Manager (w/m/d) für Storage24
Core
End-to-end ownership of the customer journey for XXL Self-Storage units, coordinating cross-functionally to resolve issues from move-in to move-out.
Role type
Customer Success Manager (Service Operations)
Builds
End-to-end customer cases and improved service processes
Domain
Self-Storage / Logistics
Deliverable
client delivery
Required skills
Cross-functional coordination, end-to-end case ownership, process improvement, conflict resolution, system data management, stakeholder communication
Preferred skills
Experience in hospitality or tourism, technical affinity, multilingual communication
Technologies
Internal customer management systems
Responsibilities
Act as the primary point of contact for the full customer lifecycle; coordinate with Credit Management for payment issues; coordinate with Facility Management for technical and access problems; identify recurring issues and propose process improvements; maintain accurate customer data in systems; support the team during peak times.
Seniority
Individual Contributor, mid-level