Customer Success Manager (w/m/d)
Core
End-to-end ownership of the customer journey for XXL Self-Storage, coordinating cross-functionally to resolve issues from move-in to move-out.
Role type
Customer Success Manager
Builds
End-to-end customer cases and improved service processes
Domain
Self-Storage / Logistics
Required skills
Cross-functional coordination, end-to-end case ownership, process improvement, conflict resolution, system data management, stakeholder communication
Preferred skills
Experience in customer service or hospitality, technical affinity, multilingual communication
Technologies
Internal customer management systems
Responsibilities
Own cases from move-in to move-out, coordinate with Credit Management and Facility Management, identify recurring issues for process improvement, update customer data in systems, support the team during peak times
Seniority
Mid-level, hands-on IC