Remote Service Team Lead (m/w/d) | Backoffice & Administration
Core
Leading and coordinating a remote backoffice team to ensure structured and timely processing of administrative tasks and inquiries.
Role type
Senior IC backoffice team lead
Builds
Administrative workflows and operational processes for clients
Domain
Business services / Backoffice administration
Deliverable
dashboards & analysis
Required skills
Team coordination, process optimization, stakeholder management, MS Office, data analysis, quality assurance, onboarding
Preferred skills
Prior team leadership experience, complex administrative handling
Technologies
MS Office, digital systems
Responsibilities
Lead and coordinate the remote service team, organize and steer daily administrative operations, ensure structured and timely processing of requests, coordinate and optimize internal workflows, support task allocation and workforce planning, monitor KPIs and create reports, ensure and develop quality standards, support complex administrative tasks and escalations, onboard and mentor new employees, collaborate with clients and internal departments
Seniority
Senior, hands-on IC