IT Support Engineer (m/w/d)
Core
First point of contact for IT requests, troubleshooting hardware/software/network issues, and managing user accounts and access rights for employees.
Role type
IT Support Engineer
Builds
Reliable IT operations for employees via Microsoft 365, hardware, and network support
Domain
Corporate IT / Pharma
Required skills
Microsoft 365 administration, Microsoft Entra ID (Azure AD), Windows 11, hardware/software installation and configuration, user account management, ticketing systems, IT asset lifecycle management
Preferred skills
Remote monitoring and management tools (RMM) like Atera, Microsoft Dynamics 365 Business Central, Microsoft Power BI
Technologies
Microsoft 365, Microsoft Entra ID, Windows 11, Atera, Microsoft Dynamics 365, Power BI
Responsibilities
Answer IT requests via phone, email, or service desk; analyze and resolve hardware, software, and network issues; manage user accounts and access rights in Microsoft 365 and Entra ID; install, configure, and maintain hardware and software; set up workstations for new employees; document processes and solutions; optimize IT processes and support workflows.
Seniority
Mid-level, hands-on IC