Mitarbeiter/in Agenturinnendienst (m/w/d)
Core
Central interface between customers, outside sales force, and agency leadership, ensuring service, sales, and organization function reliably.
Role type
Agency internal service agent (customer service & sales support)
Builds
Customer service processes, sales coordination, and administrative workflows for an insurance agency
Domain
Insurance / Customer Service / Sales Support
Deliverable
dashboards & analysis
Required skills
Customer orientation, structured work style, initiative, communication, data management, process handling
Preferred skills
Interest in sales, digital tools, personal development
Technologies
DEAS
Responsibilities
Handle customer inquiries personally, by phone, and digitally; coordinate and prepare customer meetings; conduct simple sales conversations; manage data maintenance, correspondence, and application/claim processing; support agency marketing and events