Customer Service Consultant
Hybrid
Core
First point of contact for customers, providing support and guidance on insurance products and services.
Role type
Customer Service Consultant
Builds
Customer support and guidance for insurance products
Domain
Insurance
Deliverable
client delivery
Required skills
customer service, product knowledge, record management, communication, problem solving
Responsibilities
Respond to inbound customer enquiries via telephone and email, Provide clear and accurate information about products and services, Ensure customer records are accurate and up to date, Proactively contact customers and Financial Advisors to gather additional information