Mitarbeiter Kundenservice (m/w/d)
Hybrid
Core
Handling written customer communication via software and automation tools, processing bookings and cancellations, and resolving travel-related inquiries.
Role type
Customer service agent (travel/tourism)
Builds
Travel bookings, cancellations, and customer support for a leading German tour operator
Domain
Travel & Tourism
Required skills
Written customer communication, telephone support, software proficiency, data entry accuracy, German language proficiency
Preferred skills
Understanding of data protection and data security
Responsibilities
Process written customer inquiries via software, execute bookings and cancellations in travel systems, clarify customer requests via phone, maintain quality standards for customer satisfaction, participate in internal training on communication processes and software