Customer Service Mitarbeiter (m/w/d) für die Kundenbetreuung
Core
Central point of contact for customers regarding workshop, service, and warranty matters, coordinating repairs and parts across locations.
Role type
Customer Service Representative (Automotive/Workshop)
Builds
Reliable and service-oriented handling of customer requests and workshop coordination.
Domain
Automotive industry / Customer Service
Deliverable
client delivery
Required skills
Customer service, telephone and email communication, appointment scheduling, parts procurement, invoicing and credit note processing, data documentation, Microsoft Office, digital tools affinity
Preferred skills
Commercial training, prior customer service experience, organizational skills, independent work
Technologies
Microsoft Office
Responsibilities
Handle customer inquiries personally, by phone, and via email; Coordinate and plan workshop appointments; Organize and procure spare parts; Process warranty claims; Create and process invoices and credit notes; Document customer and vehicle data; Represent the reception and welcome visitors on-site.
Seniority
Entry-level to Mid-level, hands-on IC