Junior Customer Support Manager (m/w/d)
Hybrid
Core
Central point of contact for customers regarding heat pump projects, managing communication, complaints, and on-site installation challenges.
Role type
Junior Customer Support Manager
Builds
Customer service and complaint resolution for heat pump installations
Domain
Renewable energy / HVAC / Home heating
Deliverable
client delivery
Required skills
Customer service, complaint management, communication, problem-solving, hands-on mentality
Preferred skills
B2C customer support experience, practical experience in customer care or complaint handling
Responsibilities
Handle customer inquiries via phone and email, manage complaints and resolve issues, coordinate with on-site installation teams, provide immediate solutions for on-site challenges
Seniority
Junior, entry-level