Teamleiter Kundenbetreuende (Mensch)
Core
Lead the customer service team for public transport operations in Berlin & Brandenburg, ensuring professional customer care and quality assurance through ride-alongs.
Role type
Senior IC team leader (customer service)
Builds
Customer service operations and quality assurance processes for regional public transport
Domain
Public transport / Regional rail
Required skills
Team leadership, customer service management, quality assurance, statistical analysis, sales process management, complaint resolution, MS Office (Excel, Outlook), commercial thinking
Preferred skills
Experience in disciplinary leadership, knowledge of VBB tariff system, willingness to work outside office hours
Technologies
MS Office, Excel, Outlook
Responsibilities
Lead and manage the customer service team professionally, conduct ride-alongs for quality assurance and provide feedback, advise management on service strategy, create sales communications and service instructions, maintain statistics for VBB, manage cash registers and sales processes, handle customer complaints, support inventory and billing checks, assist with team training and resource allocation
Seniority
Senior, hands-on IC