Service Manager (m/w/d) – Kunden- & Partnermanagement
Core
Managing tickets, complaints, and inquiries from residents, owners, and external construction partners to ensure fast, service-oriented solutions.
Role type
Service Manager (Customer & Partner Management)
Builds
Service processes and partner coordination for a fiber-optic internet provider
Domain
Telecommunications / Fiber-optic infrastructure
Required skills
Ticket and CRM system proficiency, process analysis and optimization, technical requirement formulation, SLA tracking, partner training
Preferred skills
Experience training external partners, English language skills
Technologies
Ticketing systems, CRM systems
Responsibilities
Handling tickets from residents and partners, resolving complaints, training new construction partners, coordinating partner communications, performing administrative tasks, identifying process improvements, tracking open items against SLAs, analyzing service data for bottlenecks
Seniority
Mid-level, experienced professional